Let me let you in on the most important part of my day: deciding what to eat for lunch. The website Midtown Lunch really changed my whole attitude about lunch in midtown where I work from considering it a wasteland of overpriced chains to an adventure of weird, ethnic, or greasy food. It shames me that in the interest of being healthy, I do end up eating boring choose-your-own salads quite often. What really gets me about these is that not only are they boring, but they're always expensive - around $8, when a pile of street meat in creamy white sauce over rice is only $5.
Then I discovered that the chain Cafe Metro offers really good deals if you order over it's website - $6 instead of $8 for a salad, and you can pay online and just walk in and pick it up. More convenient AND cheaper! So I order online often, then walk half a block to go pick it up. Feel free to ask me more about my exciting life.
There's only one hitch: sometimes I like a little midday ice coffee pick-me-up. The convenience of online lunch shopping is that you can order the ice coffee and select from a menu what kind of milk and sweetener you want.
Although I know from experience that Cafe Metro has Sweet'N Low available at all their locations, there was no option on their site for it:
So I wrote an email to their customer service, with a suggestion that they add Sweet'N Low as an option. A day later, I got a reply from their head of E-Commerce that not only are they going to implement my suggestion right away, but they were also going to give me a coupon for a FREE SANDWICH!
I bet you thought this story was going to be boring right? You had no idea a free sandwich twist was comin' at ya!
Moral of the story is: I guess maybe it's better to politely suggest instead of angrily complain on the void of the internet. Nah....